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Escrow Policy

How WorkHorse Enterprise holds, tracks, releases, refunds, and resolves escrow-funded marketplace transactions.

1

Employer Funds Escrow

Funds are deposited and assigned to a contract, milestone, or project scope.

2

Freelancer Delivers Work

Work is submitted through agreed channels and reviewed by the employer.

3

Funds Released or Resolved

Escrow is released, refunded, or resolved according to evidence and policy.

Last Updated: July 11, 2026

1. Purpose of Escrow

WorkHorse Enterprise escrow is designed to help employers and freelancers transact with more confidence. Escrow allows an employer to set aside project funds while a freelancer completes agreed work, milestones, or deliverables.

2. Funding Escrow

  • Employers may fund escrow using supported payment methods, including manual wallet deposits, Stripe, PayPal, M-Pesa, or other approved providers.
  • Escrow funding is not considered released to the freelancer until the release action is completed.
  • Provider processing fees, platform fees, chargebacks, and reversals may affect final amounts.

3. Contract and Milestone Requirements

Before escrow is funded, the employer and freelancer should agree on the scope of work, milestone terms, acceptance criteria, delivery timeline, revision expectations, and communication method.

4. Release of Funds

Escrow funds may be released when the employer approves the work, a milestone is completed, the project terms are satisfied, or a dispute resolution decision authorizes release.

5. Refunds

Refunds may be issued when a project is cancelled, work is not delivered, the parties mutually agree to refund, or a dispute review determines that refund is appropriate. Refund timing may depend on payment provider processing times.

6. Disputes

If the employer and freelancer disagree, WorkHorse may review project messages, uploaded files, proposals, contract terms, milestone records, payment history, delivery evidence, and other platform records to support a resolution.

7. Chargebacks and Reversals

If a payment provider reverses, disputes, or charges back a payment, WorkHorse may place related wallet or escrow funds on hold, reverse credits, suspend releases, or request additional evidence from the parties.

8. Prohibited Escrow Use

  • Using escrow for illegal goods, prohibited services, fraud, money laundering, or payment bypass schemes.
  • Attempting to move transactions off-platform to avoid escrow or fees.
  • Creating fake contracts, fake milestones, or circular transactions.

9. Fees

Escrow transactions may be subject to platform fees, payment provider fees, withdrawal fees, currency conversion fees, or refund processing costs. Fees should be disclosed in the applicable payment, pricing, or service documentation.

10. Limitations

Escrow protection does not guarantee satisfaction, performance, or legal compliance by either party. WorkHorse provides tools and records to support marketplace transactions, but users remain responsible for clear agreements and lawful conduct.

11. Contact

Escrow questions may be sent to support@workhorse.solutions.