Help Center
Find answers about registration, freelancer bidding, employer hiring, wallet deposits, escrow protection, withdrawals, refunds, messaging, and account security.
Popular Help Topics
Quick guidance for using WorkHorse Enterprise marketplace features.
Account Registration
Create an employer or freelancer account, verify email approval, and keep your profile accurate.
RegisterPosting Jobs
Employers can post jobs, review bids, communicate with freelancers, and hire securely.
Post JobFreelancer Bidding
Freelancers can browse jobs, submit proposals, manage contracts, and track earnings.
Browse JobsWallet & Payments
Deposit funds using supported providers and track payment history, receipts, and balances.
Deposit FundsEscrow Protection
Escrow protects project funds until agreed work is completed, reviewed, or resolved.
View EscrowMessages & Alerts
Use inbox and notifications to stay updated on jobs, payments, contracts, and account events.
NotificationsNeed more help?
Our support team can help with account access, registration approval, payments, escrow issues, refunds, disputes, and marketplace navigation.
Email: support@workhorse.com
Phone: +1 (123) 456-7890
Address: 123 Corporate Blue Avenue, Suite 400, Dallas, TX 75201
Frequently Asked Questions
Common questions from employers, freelancers, and marketplace administrators.
What should I do if login says invalid email or password?
Confirm the email address, password, approval status, and password hash in the users table. Reset the password using a secure password_hash() generated value if needed.
How do wallet deposits work?
A pending payment is created first. Wallet balance should only update after Stripe, PayPal, M-Pesa, or manual processing confirms a successful transaction.
When are escrow funds released?
Funds are released after the employer approves completed work or after a dispute resolution decision allows release.
How do I manage notifications?
Go to the Notifications page to filter, mark read, clear read notifications, or open related marketplace records.
How do I change the page color?
Click the floating color palette button at the bottom-right corner and select your preferred theme. The choice is saved in your browser.